Chris and Jessica, you have to deal with a lot of sources for fan feedback and dialouge with the fans. There's Twitter, Facebook, BSN North America, certain Asian, South American European BSNs and maybe more platforms I haven't mentioned. And it's not only Mass Effect, there are other series like Dragon Age or STWOR.
How many PMs do you receive a day and how do you keep the track of everything? About how many staff do we talk when we say BSN?